Automation should know when to hand back control.

Tosco Agents is a controlled-pilot service for designing narrow AI-assisted workflows with explicit context, review and escalation.

Propose a pilot workflow

THE PROBLEM

A generic chatbot can sound capable while lacking the context, escalation rules and accountability a real workflow needs.

THE RESOLUTION

Design one narrow agent workflow with clear inputs, handoffs, review and stop conditions.

Pilot workflows are scoped case by case and require human ownership, testing and written boundaries.

CONTROLLED SAMPLE

Trace where control changes hands.

HUMANDescribe the request
AGENTCollect approved details
SYSTEMCheck service-area rule
HUMANReview and own next step

Illustrative trace · not a production agent

01ONE NARROW JOB

Intent intake

Define what the agent may recognize and what it must never infer silently.

Approved context

Limit answers and actions to reviewed business sources and current instructions.

Human handoff

Route uncertainty, exceptions and sensitive moments to a named owner.

Review record

Keep a reviewable trail of the pilot input, path and outcome.

PILOT CHOREOGRAPHY

Narrow. Test. Review. Decide.

01
Choose one job
Select a narrow, repeatable workflow with a human owner.
02
Write the boundary
Define permitted inputs, actions, refusals and escalations.
03
Test the edges
Exercise expected, ambiguous and failure cases before use.
04
Review the pilot
Inspect logs and feedback before expanding or stopping.

WRITTEN BOUNDARIES

Capability is not permission.

No agent workflow is presented as fully autonomous, error-free or suitable for every case.
Pilot scope excludes high-stakes legal, medical, credit or emergency decisions unless separately approved by qualified counsel and controls.
A named human remains accountable for source quality, exceptions and production approval.
Capabilities shown in sample traces are illustrative until validated in a signed pilot scope.

PILOT QUESTIONS

Is this a ready-made chatbot?

No. The pilot starts with one business workflow, its sources, owners and stop conditions.

Can the agent act without review?

Only actions explicitly tested and approved in the written scope could be considered; sensitive and uncertain cases require human review.

What does the pilot prove?

It tests whether a defined workflow is understandable, controllable and useful. It does not prove universal performance.

What happens after the application?

Cornerstone reviews risk, workflow clarity and fit before proposing any pilot; submission creates no commitment.

Start here

Choose one agent workflow worth controlling.

Share the situation, the result you need, and who is involved. Cornerstone will use this information to assess fit and propose a concrete next step.

One clear request.

One fit review.

One concrete next step.